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| Support Engineer |
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PC World Business, part of DSG international plc, is a leading specialist provider of IT solutions to business and the public sector. The company employs in excess of 2,000 people and supplies products and services to more than one third of all UK businesses and public sector organisations.
Working as part of the technical helpdesk team, The RITM 2nd Line Support Engineer provides technical support to a wide range of customers, using the tools available to provide speedy resolutions to problems.
You will be responsible for:
· Being the 2nd line of support to customers
· Immediately dealing with technical issues
· Proactively, investigating, diagnosing and resolving issues and problems, whilst keeping the customer informed and aware of potential and achieved resolutions. Escalating problems when relevant.
· Coaching level 1 engineers to ensure knowledge and skills transfer.
Experience / Education Required:
· At least 3 years experience in a system support/ administration role
· MCSE in Windows NT, 2000, 2003, 2008 server or relevant experience
· Good working knowledge of MS exchange
· Excellent working knowledge of networking and routing
· Ability to analyse problems, its consequences and solution.
Opportunities for career progression are excellent for ambitious professionals and we offer an attractive employment package including excellent benefits. We are an Investors in People employer.
PCWB aims to be an equal opportunities employer and we encourage applications irrespective of race, religion, gender, disability, age or sexual orientation.
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